Check out the videos on MATRIX On-Demand from PanzerGlass®
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Quick guide
Connect the cutting machine & Install MATRIX On-Demand on an Apple iPhone
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Unboxing and installation
Complete unboxing installation and start up
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Unboxing and installation with German Subtitles
Complete unboxing installation and start up
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Apple iPad installation
How to install MATRIX On-Demand on Apple iPad
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Apple Watch installation
How to install MATRIX On-Demand on Apple Watch
Have a question?
Frequently asked questions
Can I get in contact with Customer Service via email?
Yes, you can write an email to customercareeu@panzerglass.com. We aim to answer within 48 hours.
How to update the software?
Under 'System information' you can update it, use password 1212
Can I call Customer Service to get help?
Yes, call +49 21138788208 and select English or German support. This hotline is open 09:00-18:00 Mon-Fri and 09:00-16:00 Sat (CET)
The drive (carriage) is blocked? What do I do?
Try to release the lever on the back – check if anything is blocking – restart the machine with the lever released -> if you still have problems, contact customer service
How do I replace the blade / needle?
Please watch our instruction video on how to do this. Instruction manual / find instructional video on training.panzerglass.com or via the app.
How can I be sure that the blade is at the right depth in the capsule?
Please follow the instruction manual. When installing a new needle, make sure the depth is set at 3, and do a test cut.
Where can I find the QR code to scan the film before cutting?
The QR code is located at the backside of each film.
My QR code has already been used. I can't activate the cut. I don't want to throw the film away. What can I do? Can I request a new QR code?
Please contact Customer Service. They can assist with this as long as you are connected to WIFI.
Can I use ethernet to connect my machine? 5G available? Bluetooth connection?
You can use local WIFI or Ethernet – you can also share the WIFI connection from your phone. The machine does not have build in 5G.
The IOS/Android application on my smartphone is no longer connected.
If your phone has been out of reach from the machine you have to reconnect. You might have to restart the app and search for the machine again.
How to order replacement blades, squeegees, microfiber, mats?
Please reach out to Customer Service via email.
The fingerprint sensor on my device hasn't responded since I installed my PanzerGlass® screen protector.
Please reach out to Customer Service.
I have several films that have not been properly cut. What can I do?
Reach out to Customer Service who can support you online.
The screen on the machine, is blocked and not responding.
Re-start your machine, make sure you are connected to WIFI and try again. You can hold the start button in to re-start the machine.
What should I do if a device is not in the Software?
Make sure you have the latest software - Update to the latest models via “Data Management” in the settings menu. If it is still not there contact Customer Service.
What happens if I select "no" in "are you satisfied with film cut" section after cutting?
This gives PanzerGlass® data on any mis-cuts and we can assess the impact of this.
My Face ID doesn't work with MATRIX On-Demand Privacy Film on my mobile?
In order for Face ID to function properly, make sure to choose film-cut with cutout for the camera.